Delivery and Returns

Destination

Shipping Type

Costs

Shipping Time

United Kingdom

Standard

FREE or £3.95*

3-5 Working Days

Next Day

FREE or £6.95**

Next Day***

EU Europe

Standard

£7.95

4-7 Working Days

Non EU Europe

Standard

£10.95

4-7 Working Days

North America

Standard

£7.95

5-10 Working Days

Australia & New Zealand

Standard

£10.95

5-10 Working Days

Asia

Standard

£10.95

5-10 Working Days

Rest of World

Standard

£19.95

5-10 Working Days

 


United Kingdom

Standard Delivery

* Standard Delivery is £3.95 or FREE for all UK orders over £100.

Shipping time is 3-5 working days (working days do not include Saturday, Sunday or UK Bank Holidays)

Next Day Delivery

**Next Day Shipping is £6.95 or FREE for all UK orders over  £200 . *Orders must be placed before 12pm Monday to Thursday for next working day shipping (working days do not include Saturday, Sunday or UK Bank Holidays). Orders placed on Friday before 12pm will be shipped the following Monday.

Next Day Shipping is not available for the Channel Islands. Certain regions and postcodes outside mainland England may require 2 or 3 working days for Next Day Delivery, including but not limited to the following: Northern Ireland , AB30-31, AB33-38, AB41 6-8, AB41-43,AB43 6-8,AB44-45,AB-51-56 & 63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-3, IV4-36 40 & 52-54, IV41-49 51 & 55-56, KA27, KA28, KW1-3 & 5-14, KW15, PA20-49 & 62-77, PA60, PA61, PA78, PH17-26, PH30-41, PH42, PH43, PH44, PH49-50, TR21-25, ZE1, HS1-9, KW16-17, ZE2-3.

 

International Delivery

EU Europe

Standard Shipping to EU Europe is £7.95. Shipping time is 4-7 working days. 

Non EU Europe

Standard Shipping to Non EU Europe is £10.95. Shipping time is 4-7 working days. 

North America

Standard Shipping to North America is £7.95. Shipping time is 5-10 working days.

Australia and New Zealand

Standard Shipping to Australia and New Zealand is £10.95. Shipping time is 5-10 working days. 

Asia

Standard Shipping to Hong Kong & Singapore is £10.95. Shipping time is 5-10 working days. 

Rest of World

Standard Shipping to the rest of the world is £19.95. Shipping time is 5-10 working days. 

 

Delivery Locations

Country

Delivery Time (in working days)

Cost

Albania

4-7

£10.95

Algeria

5-10

£19.95

Andorra

4-7

£10.95

Angola

5-10

£19.95

Antigua & Barbuda

5-10

£19.95

Argentina

5-10

£19.95

Armenia

5-10

£19.95

Australia

5-10

£10.95

Austria

4-7

£7.95

Azerbaijan

4-7

£10.95

Bahamas

5-10

£19.95

Bahrain

5-10

£19.95

Bangladesh

5-10

£19.95

Barbados

5-10

£19.95

Belarus

4-7

£10.95

Belgium

4-7

£7.95

Bermuda

5-10

£19.95

Bosnia & Herzegovina

4-7

£10.95

Brazil

5-10

£19.95

Brunei Darussalam

5-10

£19.95

Bulgaria

4-7

£7.95

Cambodia

5-10

£19.95

Canada

5-10

£7.95

Cayman Islands

5-10

£19.95

Chile

5-10

£19.95

China

5-10

£10.95

Colombia

5-10

£19.95

Costa Rica

5-10

£19.95

Croatia

4-7

£10.95

Czech Republic

4-7

£7.95

Denmark

4-7

£7.95

Dominican Republic

5-10

£19.95

Ecuador

5-10

£19.95

Estonia

4-7

£7.95

Faroe Islands

4-7

£10.95

Finland

4-7

£7.95

France

4-7

£7.95

French Polynesia

5-10

£19.95

Georgia

4-7

£10.95

Germany

4-7

£7.95

Ghana

5-10

£19.95

Gibraltar

4-7

£10.95

Greenland

4-7

£10.95

Guadeloupe

5-10

£19.95

Guatemala

5-10

£19.95

Hong Kong

5-10

£10.95

Hungary

4-7

£7.95

Iceland

4-7

£10.95

India

5-10

£19.95

Indonesia

5-10

£10.95

Iran

5-10

£19.95

Iraq

5-10

£19.95

Ireland

4-7

£7.95

Israel

5-10

£19.95

Italy

4-7

£7.95

Jamaica

5-10

£19.95

Japan

5-10

£10.95

Kazakstan

5-10

£19.95

Kuwait

5-10

£19.95

Latvia

4-7

£7.95

Lebanon

5-10

£19.95

Libya

5-10

£19.95

Lithuania

4-7

£7.95

Luxembourg

4-7

£7.95

Macau

5-10

£19.95

Macedonia

4-7

£10.95

Malawi

5-10

£19.95

Malaysia

5-10

£10.95

Maldives

5-10

£19.95

Malta

5-10

£7.95

Martinique

5-10

£19.95

Mauritius

5-10

£19.95

Mexico

5-10

£19.95

Moldova

4-7

£10.95

Monaco

4-7

£10.95

Mongolia

5-10

£19.95

Montenegro

4-7

£10.95

Morocco

5-10

£19.95

Nepal

5-10

£19.95

Netherlands

4-7

£7.95

New Zealand

5-10

£10.95

Nigeria

5-10

£19.95

Norway

4-7

£10.95

Oman

5-10

£19.95

Panama

5-10

£19.95

Paraguay

5-10

£19.95

Peru

5-10

£19.95

Phillipines

5-10

£10.95

Poland

4-7

£7.95

Portugal

4-7

£7.95

Puerto Rico

5-10

£7.95

Qatar

5-10

£19.95

Reunion

5-10

£19.95

Romania

4-7

£7.95

San Marino

4-7

£10.95

Saudi Arabia

5-10

£19.95

Serbia

4-7

£10.95

Seychelles

5-10

£19.95

Singapore

5-10

£10.95

Slovak Republic

4-7

£7.95

Slovenia

4-7

£7.95

South Africa

5-10

£19.95

South Korea

5-10

£10.95

Spain

4-7

£7.95

Sri Lanka

5-10

£19.95

Sudan

5-10

£19.95

Sweden

4-7

£7.95

Switzerland

4-7

£10.95

Syria

5-10

£19.95

Tanzania

5-10

£19.95

Taiwan

5-10

£19.95

Thailand

5-10

£10.95

Trinidad & Tobago

5-10

£19.95

Tunisia

5-10

£19.95

Turkey

2-3

£10.95

Uganda

5-10

£19.95

Ukraine

4-7

£10.95

United Arab Emirates

5-10

£19.95

United States

5-10

£7.95

Uruguay

5-10

£19.95

Uzbekistan

5-10

£19.95

Venezuela

5-10

£19.95

Vietnam

5-10

£10.95

Yemen

5-10

£19.95

Zambia

5-10

£19.95

Zimbabwe

5-10

£19.95

 

Please Note For All Orders

For deliveries to all countries, working days do not include Saturday, Sunday or Public Holidays.

All our orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this, we will contact you.

UK and USA orders must have a valid postcode/zip code. Orders placed without a valid postcode may be delayed.

Unfortunately we are not currently able to deliver to BFPO addresses.

We aim to ship your order to you, to the shipping address you have requested in your order within the time period set out above but we cannot give exact shipping dates and times.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for shipping outside the United Kingdom, some of our products may not be available for shipping to certain destinations outside the United Kingdom. We reserve the right to define which products may be shipped to your shipping country of choice.

Please note that many countries have specific import restrictions on certain products of materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside the United Kingdom. Charmeuse Couture Ltd. are not responsible to assist in this process.

Prices are displayed and charged in UK Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee if your order has to be converted to a currency other than this.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping.

 

Return Policy

If you are not happy with the goods that you receive, we are happy to offer you exchanges or refund. Please note that this excludes Sales items. All returns or exchanges need to be done within 14 days of receipt of the goods. All items should be returned in their original packaging, unmarked and in the same condition in which they were delivered. Please do not remove any tags from the garment, otherwise we will not be able to exchange or refund your purchase.

Please note that we cannot refund pierced jewellery or swimwear for hygiene purposes, unless the item you receive is faulty or is of unsatisfactory quality. We also request that the consumer take reasonable care of the goods and any items found with make-up stains cannot be exchanged or refunded.

Please note that you are responsible for the cost of sending the goods back. If you decide to return the goods, you will have to cover the costs for delivering the goods back to us. If you’d like to exchange the goods for a different size or colour, we are happy to assist too. However, after we receive the goods from you, you will also need to pay the postage for us to send your required goods to you. 

We may offer free delivery to the UK and other countries under certain condition. If have used our free delivery offer and would like to make refund on your unsuitable purchases, we will deduct the postage that that we spent shipping the goods to you from the full product price when refunding your money.

Under the UK’s Distance Selling Regulations, you have the right to cancel your order for any product purchased from Charmeuse Couture for refund. Order cancellations must be made in writing to customercare@charmeusecouture.com, within 14 working days after you receive the goods. If your order has already been processed, you will need to return the order to us once you receive it before we offer you the refund.

Please make sure to quote your order number when contacting us for a refund. All original forms, receipt or invoice should be included in your package when you send your order back to us. Failure to do so may cause delays in processing your refund or exchange.

We reserve the right not to issue a refund if you return items outside the terms of our Return Policy. Such items may be returned to you at your expense and you will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to fulfill our obligations to you and will not constitute any unlawful action against the goods.

The returned parcel is the customer's responsibility until it is received by us, thus We advise you to use recorded delivery to send the goods back to us for refund or exchange. This will enable the goods to reach us securely and can be traced. If you do choose to use standard service, we will not be able to track the goods and therefore we will not be held responsible for any goods lost. In that case, we will not be able to process your refund or exchange claim.

Please be advised to keep your postage receipt from the Post Office / Courier as proof of the return.

In most of the cases, we can only offer an exchange of the same product in a different size or colour and you may only exchange the same item once. Please allow up to 7 working days for us to process your exchanges. If we are unable to exchange the item we will email you with an explanation and offer you a full refund minus the original shipping costs.

If you have any questions or require any assistance regarding delivery and return, please email us at customercare@charmeusecouture.com, or go to Contact Us page to leave a message.