Privacy & Cookie Policy

 

References in this Privacy and Cookie Policy Statement to "we", "us" and "Charmeuse Couture" are to Charmeuse Couture Ltd. Charmeuse Couture Ltd is totally committed to protecting the privacy of our site visitors and customers. Our privacy policy statement is given below.

Privacy Policy

We may ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Charmeuse Couture website.

We fully appreciate and respect the importance of privacy on the internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Charmeuse Couture.

One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

LINKS TO THIRD PARTIES SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that this Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites. Please check these policies before you submit any personal data to these websites.

COOKIES

WHAT IS A COOKIE?
Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits. Cookies do not harm your computer. We use Cookies to help us remember your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

USE OF COOKIES ON THIS WEBSITE
Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

  • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make when you return to visit this website;
  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
  • to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. 

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

CHECKING COOKIES

Microsoft Internet Explorer 6,7,8

• Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab
• Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox

• Go to 'Tools' and select Options
• Click the Privacy icon
• Click on Cookies and choose 'allow sites to set cookies'

Google Chrome

• Go to 'Tools' and select Options
• Click 'Under the Hood' and select the 'Content settings' button within the 'Privacy' section
• Choose 'Allow local data to be set'

Safari on OSX

• Click 'Safari' and select 'Preferences'
• Click 'Security' then 'Accept cookies'

Mozilla and Netscape on OSX

• Click on 'Mozilla' or 'Netscape' and select 'Preferences'
• Find ‘Cookies’ under 'Privacy & Security'
• Select 'Enable cookies for the originating web site only'

Microsoft Internet Explorer on OSX

• Click 'Explorer' and select 'Preferences'
• Find 'Cookies' under ‘Receiving Files’
• Select 'Never Ask'

Opera

• Click 'Menu' and select 'Settings'
• Select 'Preferences' and then 'Advanced'
• Select 'Accept cookies'

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
Google Analytics Information on the traffic of the website.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

How to delete or disable cookies?

If you are not happy with the way that we use cookies then you should delete our cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting.

We strongly recommend you do not delete or disable cookies as this will affect your browsing experience with us, especially when trying to add products to your basket for checkout.

If you do want to delete or disable them, you will need to go into you web browsers settings/preference and do this from there. Each browser has different settings to manage these and you may need to read through your browsers Help section. More information can be found at http://www.aboutcookies.org/